Returns & refunds, handled fairly

Because arrangements are made to order and spoil quickly, we generally don’t accept returns of flowers that were delivered as described and in good condition. We do help when there’s a clear delivery or quality problem.

• The order never arrived or was delivered to the wrong address due to a fulfillment error.
• Blooms arrived wilted, crushed, or clearly damaged in transit.
• You received the wrong product or a missing item from your order.
• The arrangement is substantially different from what was listed (not minor natural variation).

Photos of the delivery and your order number help us resolve things faster with the shop.

• Change of mind after the arrangement has been prepared or delivered.
• Normal variation in bloom size, shade, or filler flowers (seasonal and natural).
• Issues caused by incorrect recipient details you provided.
• Flowers left unattended outdoors or without water after a successful handoff.

1. Open the order in My Orders and message the shop, or use live chat / Contact Us.
2. Share your order number, what went wrong, and clear photos when relevant.
3. We’ll coordinate with the partner shop on a replacement, partial refund, or full refund when appropriate.

Refund timing depends on the payment method and the shop’s confirmation. You’ll get an update once a resolution is agreed.

You can cancel from My Orders while the shop hasn’t started preparing. Once an order is accepted and in preparation, cancellation may no longer be available — contact the shop or support as soon as possible if plans change.